ScoreCare Refund & Cancellation Policy
At ScoreCare (operated by Scoresathi Technologies Private Limited), we are committed to providing premium, transparent, and high-quality credit advisory, dispute resolution assistance, and score monitoring services.
1. Subscription & Service Fee Overview
ScoreCare offers both free credit score checks and paid value-added services, including premium advisory subscriptions, customized dispute filing assistance, and score improvement roadmaps.
2. Cancellation Terms
- Monthly / Annual Subscriptions: You may cancel your recurring subscription at any time via the ScoreCare App settings or by emailing our support team at support@scorecareapp.com.
- Cancellation will stop upcoming renewal charges, and your premium features will remain active until the end of your current paid billing period.
3. Refund Eligibility & Guidelines
- Duplicate Charges: In the event of a technical glitch resulting in multiple debits for a single transaction, the duplicate amount will be refunded 100% automatically within 5-7 business days.
- Service Non-Delivery: If a paid dispute submission or advisory consultation cannot be fulfilled due to technical failure on our platform, you are eligible for a full refund upon verification.
- Dispute Processing: Once an official dispute letter or representation has been drafted and formally submitted to credit bureaus (CRIF High Mark, Experian) or financial institutions on your behalf, service preparation costs are deemed utilized and non-refundable.
4. Refund Request Process
To request a refund, please contact us with your registered mobile number, payment transaction ID, and reason for the request:
- Email: support@scorecareapp.com
- Support Desk: Available Mon - Sat (9:30 AM to 6:30 PM IST)
Approved refunds will be credited back to the original source payment method (Bank Account, UPI, or Card) within 5 to 7 working days as per standard banking processing guidelines.